Frequently asked questions

At Paris-Charles de Gaulle airport, the RER B serves two stations: "Aéroport Charles de Gaulle 1" (near Terminal 1 and Terminal 3) and "Aéroport Charles de Gaulle 2" TGV (located in Terminal 2).

Find out more about the RER B at Paris-CDG 
 

The nearest RER station to Terminal 3 is "Aéroport Charles de Gaulle 1" (a few minutes' walk). It is served by the RER B. 

Find out more about the RER B at Paris-CDG 
 

The nearest RER station to Terminal 2E is "Aéroport Charles de Gaulle 2 TGV", located within Terminal 2 itself. It is served by the RER B.

Find out more about the RER B at Paris-CDG 
 

- Via the public area: a covered passageway connects the two terminals via the bus station. It is located on the arrivals level.

- When transferring between two flights, follow the yellow "transfer" signs.
It takes 25 to 30 minutes from gates K and L. From gates M, it takes 35 to 40 minutes. 

 

Terminals 2 and 3 are connected by the CDGVal automatic shuttle. It takes approximately 25 minutes.

 Find out more about the CDGVal 

The RER B connects Paris-Charles de Gaulle airport (Roissy) and Paris-Orly airport (via the OrlyVal connection at Antony). The journey takes 75 minutes.

 Transfers between Paris-CDG and Paris-Orly 

Paris-Orly airport is not served directly by the RER B. You need to make an Orlyval connection from the airport at Antony station.

Find out more about the RER B at Paris-CDG 

Paris-Charles de Gaulle is linked to Paris by the Noctilien lines N143 and N140.
Paris-Orly is linked to Paris by the Noctilien lines N22, N31, N131 and N144.

Find more on night transport at Paris-CDG
Find more on night transport at Paris-Orly

The maps of the terminals and airport access maps can be downloaded from our website.

Find terminals maps at Paris-CDG
Find terminals maps at Paris-Orly

In each Paris airport terminal, you can buy tickets at the SNCF and RATP ticket counters or in the Welcome and Tourist Information areas.
You can also book your ticket online.

 Book a ticket 

At Orly 4 the meeting point is near the Information desk and at Orly 1-2 on the Arrivals level close to the gate 16d.
At Paris-Charles de Gaulle, it is easy to meet near the Paris Aéroport Information desks on the Arrivals level in each terminal.

Yes, this service is available. Book on our website and have a break in our lounges. Some airlines offer this service in their private lounges. please inquire with yours.

Further more (available in french only)
Go to our airline guide section

If you are a French national, a valid identity card (+ additional years taken into account) is sufficient to travel in mainland France. For more information, we invite you to contact your airline and / or consult our dedicated page.

If you are a French national, a valid identity card is sufficient for your trips within the European Union and Switzerland. For more information, we invite you to contact your airline and / or consult our dedicated page.

If you are a French national, a valid identity card is sufficient for your tourist stays in Tunisia (organized trip only), Egypt (a visa will nevertheless be required), and in Turkey. For more information, we invite you to contact your airline, to consult our dedicated page as well as to visit the France Diplomatie website.

Almost all the Member States of the European Union are part of the Schengen area, with the exception of the French Overseas Territories, Ireland, Cyprus, Bulgaria, Romania and Croatia. Four countries that are not members of the European Union also belong to the Schengen area: Iceland, Liechtenstein, Norway and Switzerland.

For all international travel a valid passport is required.

Note for some destinations:
- a visa, or other similar document, may be required.
- the period of validity of your passport must sometimes be longer up to 6 months after the date of your return.
Travel documents
Advice by country or destination (France Diplomatie)

To find out the destinations for which you need a visa, we invite you to check the France Diplomatie website and / or the embassy of the country concerned.
France Diplomatie

Whether you're looking for a parking space as close as possible to the boarding gates or to find a parking space at a rate suited to long-term parking, from now on, make your reservations for official Paris Aéroport parking lots on www.extime.com, the new official Paris Aéroport online store, and prepare your arrival at our airports.

Book a car park

Visit our website www.extime.com, the new official online store of Paris Aéroport or our application "Paris Aéroport". Fill in your flight details and choose your parking lot by clicking on "reserve". Follow the instructions. As soon as you reach the payment stage, you'll be taken to a secure site, with online payment by credit card.

Book a car park

By booking online with www.extime.com, you can secure a space at the best price in our official Paris Aéroport car parks, as close as possible to your airport. 

What's more, you can travel with complete peace of mind by booking in advance, and if necessary, cancellation is free up to 6 hours before the scheduled time of entry.

Book a car park

We offer 3 types of car park at our airports:
- Eco remote car park (access by train or free shuttle bus)
- Terminal car park, located 5 minutes' walk from the departure terminal.
- Premium car park at Paris-Charles de Gaulle airport only, located on level 1 in a secure area opposite the main entrance to the terminal.

Maps and location of car parks at Paris-Charles de Gaulle
Maps and location of car parks at Paris-Orly 

There is no fixed price scale. The price you pay when you book varies according to the date of your request, the location of the car park and the length of time you wish to park. As a general rule, the further in advance you book, the cheaper the rate!

Book a car park

For online bookings, on our website www.extime.com only credit cards are accepted (Visa, Mastercard, AMEX, Apple Pay, Alipay, WeChat Pay, China UnionPay). 100% secure payment

Book a car park

You can book a car park from 6 months before your arrival. The earlier you book, the more attractive the rate.

Book a car park

No, reservations cannot be made by telephone.

Shuttle buses or trains run every 8 minutes to take you to the car park or terminals. These buses and shuttles are free and will drop you off at the entrance or at your departure terminal. 

Maps and location of car parks at Paris-Charles de Gaulle
Maps and location of car parks at Paris-Orly 

You are allowed a 3-hour margin of tolerance (compared with the scheduled check-out time). 
Enter your access code; if the barrier does not open, the margin has been exceeded and you will have to pay a supplement. 
You can pay this amount directly by credit card at the exit terminal.
You will be charged €25 per extra day and €35 for premium parking.

You should plan to make your own way to the car park, but the airline usually provides transfers to the original airport.

Petrol stations are located at the entrances to both Paris Charles de Gaulle and Paris-Orly airports.

At the car park entrance (in front of each level) you can contact a Paris Aéroport agent via an intercom.

Go to your customer area on www.extime.com and enter your reservation and its code.
If you are already on site, you can contact a Paris Aéroport agent via an intercom and give the information relating to your reservation, who will be able to give you access.

Access my reservations 

Yes.

A car park reservation is limited to 45 days and 12 days for a premium car park.

Maps and location of car parks at Paris-Charles de Gaulle
Maps and location of car parks at Paris-Orly 

There are two car parks close to the "Aéroport Charles de Gaulle 2 TGV" SNCF station:
- The PEF car park: a 10-minute walk.
- PCD car park: 15-minute walk.

Maps and location of car parks at Paris-Charles de Gaulle   

If you want to take advantage of the 50% discount for motorbikes, go directly to the car park to collect your ticket at the entrance. The discount will be applied when you pay at the exit. Please note: no 50% refund will be given for motorbike bookings made online. Find all the information here: 

Motorbike parking at Paris-Charles de Gaulle
Motorbike parking at Paris-Orly

Parking passes are available at Paris airports. Find out more here: 

Paris-Charles de Gaulle car park passes
Paris-Orly car park passes

With the new Valet service* in the P1 car park at Paris-Orly, Paris Aéroport lets you leave your car keys at the car park entrance without having to worry about the rest: we take care of parking your vehicle in an official Paris Aéroport outdoor parking lot located on the Paris-Orly hub and return it to you on your return.
A 100% worry-free holiday!

* This service is only available on reservation, up to 24 hours in advance, for a minimum of 4 days and a maximum of 30 days. Service available from 3am to midnight. 

For more details, please consult our dedicated page

How can I cancel?

No changes are possible, but you can cancel free of charge up to 6 hours before the scheduled time of entry to the car park. To do this, go to your customer area on www.extime.com and request cancellation in your current orders. The refund will be made within 72 hours to the same credit card used for payment.

What should I do if my flight is delayed?

The day before your departure, a text message will be sent to you. If your flight is delayed, don't worry, our team will know (thanks to the flight number you entered when you booked).

How do I get to the P1 VALET car park?

Follow the signs for P1. Once inside, follow the signs to the P1 Valet entrance.

How can I collect my vehicle in advance? 

This request must remain exceptional as it will have a major impact on the organisation of the Valet service. In an emergency, to collect your vehicle in advance, please go directly to the P1 Valet reception area. Depending on how busy it is and where your vehicle is on the waiting list, you may have to wait a long time. No refund will be given.

How is the inventory carried out?  

Your car will be inspected on arrival and on departure. Photographs will be taken of the exterior of the vehicle and any visible damage. You will be asked to sign the inventory.

What should I do before giving the vehicle keys to the valet?

Please do not leave any valuables or visible damage in your vehicle. The inventory of fixtures carried out on site by the service provider only concerns the condition of the exterior of the vehicle and not the interior. In the event of theft, we cannot be held responsible.

Book a parking lot with valet service

Paris-Charles de Gaulle airport terminal closing times:

- Terminal 1: 00:00 to 04:00
- Terminal 2A: 00:30 to 03:30
- Terminal 2B: 00:30 to 03:30
- Terminal 2C: 23:00 to 04:00
- Terminal 2D: 23:30 to 04:30
- Terminal 2E: 00:00 to 04:00
- Terminal 2F: 00:00 to 04:00
- Terminal 2G: 23:30 to 05:00
- Terminal 3: 23:30 to 04:30

Paris-Orly airport is closed from 00:30 to 3:30. 

However, if you have a ticket issued by your travel agent or a plane ticket, you can wait in the departure terminal.

Have you lost something at the airport? The Lost Property department you need to contact depends on the precise location of the loss.

Lost property service 

At Paris-Charles de Gaulle, Bagages du Monde offers a luggage relay service.

Discover the baggage reclaim service 

To ensure that your pet is present at the airport, you should contact the airport's Veterinary Service.

Travelling by plane with a pet 

At Orly 1, Orly 2, Orly 3 and Orly 4, the meeting points are located near the Informations Paris Aéroport desks. 
At Paris-Charles de Gaulle, it is easy to find information near the Paris Airport Information desks on the Arrivals level of each terminal.

Locate Paris Airport information points 

Travelex has exchange offices in our terminals at Paris-Charles de Gaulle and Paris-Orly.

Find out more about Travelex exchange offices 

Showers are available in airline lounges and hotels.
 
Consult the airline directory
Locate hotels
YotelAIR at Paris-Charles de Gaulle
 

With your personal computer, tablet or smartphone, you can connect to the Internet in all our terminals at Paris-Charles de Gaulle and Paris-Orly, which are equipped with free WiFI.
 
Consult the airline directory

Important: the required vaccinations must be carried out between 10 days and 2 months before your departure.
You can get these vaccinations at one of our Medical and Vaccination Centres:
 
Locate and contact the medical centres at Paris-Charles de Gaulle and Paris-Orly

The Environmental and Sustainable Development Resource Centres (Maison de l'environnement et du développement durable) at Paris-Orly and Paris-Charles de Gaulle organize guided tours.

For further information:
Environmental and Sustainable Development Resource Centres Paris-Orly: +33 1 49 75 90 70
Environmental and Sustainable Development Resource Centres Paris-Charles de Gaulle: +33 1 48 64 63 82

The "Baggage" section includes all information that will be helpful.

Find more

The baggage handling is under the responsibility of the airlines, please contact the airline with which you travel.
Airlines directory

The company Bagages du Monde offers a luggage storage service (6 hours minimum). 
At Paris-Charles de Gaulle Terminal 2.

Find more

A company offers this bag protection service.
To wrap oversized items (e.g. bikes), please inquire with your airline (Go to our airline guide section)
Find more

Paris Airport recommends that its customers place all liquid products, creams, gels, pastes and aerosols purchased outside the airport in checked baggage.

If you nevertheless wish to take them with you in the cabin, they must be contained in containers of 100 ml maximum and placed in a transparent re-sealable bag (such as a freezer bag), with a maximum capacity of one litre (approximately 20cm x 20cm), with only one bag per passenger. 
Food for babies or young children required for the journey is permitted, regardless of capacity, if the child is present. These products must be presented separately at security control. 
Medicines in liquid or cream form are authorised regardless of their capacity. The quantity must be in relation to the length of your stay. However, you are advised to present yourself at security checkpoints with a prescription or doctor's prescription (certified by the pharmacist) in your name.

Regulations governing the carriage of liquids in the cabin 

Yes, if your journey does not involve a connecting flight. You can take with you in the cabin drinks, cosmetics, etc. larger than 100 ml purchased in duty-free shops. The seller will put them in a sealed bag with a receipt inside the bag attesting to the date of purchase. The bag must be presented separately at the security check. Do not open the bag until you arrive at your final destination. If you have any correspondence, check with the shop where you make your purchases. 

Since 31 January 2014, there have been no restrictions on carrying liquids purchased in duty-free shops, provided that, if you have a connecting flight, your purchases are placed in a sealed security bag by the shop.

Buying duty-free 

Yes, "solid" cosmetics are permitted in the cabin. However, lip gloss is subject to restrictions (maximum 100 ml in a one-litre transparent bag).

Please note that on flights to the United States, the volume of powder products (make-up, talcum powder, etc.) is limited to 350 ml.

Syringes, injection pens and medicines are authorised in the quantities necessary for your stay. To carry this type of medication, you will need a medical prescription in your name or a certificate from your pharmacist.

Yes, but you may be asked to produce a prescription in your name or a certificate from the pharmacist.

You must tell the security officer about your prosthesis before going through security screening. Bring a medical certificate or an X-ray showing your prosthesis.

Yes, walking sticks, crutches and walkers are screened using X-ray equipment. The security agent will give you all the assistance you need to pass the check in the most comfortable conditions.

Yes, subject to your airline's agreement. It will be checked using X-ray equipment. 

Yes, but it will be checked using X-ray equipment.

Yes, there are no restrictions on carrying this type of equipment in the cabin (camcorder, digital camera or mobile phone). Laptops and large electrical appliances must be removed from their cases and presented separately for security screening using X-ray equipment. Spare batteries for these devices are also permitted in the cabin.

We advise you to check with your company directly.

Yes.

No. Knitting needles are considered dangerous objects. They must be placed in your hold baggage, which you check in before boarding.

Yes, you can carry them in your pockets, including remote controls. You will need to remove them at the security checkpoint or from your cabin baggage.

There is no risk for this type of equipment.

No. X-rays do not damage radiographic images.

Yes. Passing through certain machines during hold baggage inspection may cause irreversible damage to photographic film. It is therefore advisable to keep them with you in the cabin. If you are carrying high-sensitivity film (over 1600 ASA), check with the manufacturer.

Yes, as long as they do not contain any liquids.

You can take solid food with you, but no soups, sauces, etc. In general, all liquid or malleable products are prohibited: for example, fresh cheeses in liquid or malleable form are not permitted in the cabin. Opaque containers larger than 100 ml, such as cans, are prohibited regardless of their contents. All these products can, however, be purchased without restriction in duty-free shops. 

Airlines have different rules on hand baggage, the number allowed on board per passenger and its size. Please note: check the contents of your baby bag and hand luggage carefully, as it is forbidden to carry certain products such as liquids, aerosols and gels.
Check with your airline 

The rule varies from airline to airline. Please check with your airline before your departure. 
Check with your airline 

Yes, you can go through security checks with your baby's car seat.
However, you will need to check with your airline before your journey whether they allow you to board the plane with your baby's car seat and use it on the plane.
Check with your airline 

Liquid baby food is permitted in your hand baggage in the quantity required for the duration of the journey (outward journey, stay at the destination and return journey). 
You must be able to justify the need to keep these liquids in the cabin, due to the presence of a baby with you. 
Any surplus must be packed in your checked baggage.
You can transport liquids, gels and aerosols in accordance with standard transport rules. 
To find out more

There are no restrictions on what you can take with you, but gels, aerosols and liquids must be presented separately from your cabin baggage at the security checkpoint.
After passing through x-ray, security staff may also have to carry out additional checks on these items.
Please note that you can also buy ready-to-drink infant formula in airport shops after security checks or in most of our pharmacies before checks.

Yes

Yes, breast milk can be carried in the cabin.
It is subject to the same transport rules as those indicated in the previous question:

Liquid baby food is permitted in your hand baggage in the quantity required for the duration of the journey (outward journey, stay at the destination and return journey). You must be able to justify the need to keep these liquids in the cabin, due to the presence of a baby with you.
Any surplus must be packed in your checked baggage.

You can transport liquids, gels and aerosols in accordance with standard transport rules.
To find out more

Yes, breast milk can be carried in the cabin. However, you must be able to justify the reason why you are travelling with this breast milk (certificate from a doctor stating that you are breast-feeding, proof of adoption and need to carry breast milk to feed the baby who is going to be adopted, etc.). In this case, there are no restrictions on what you can take with you.ids, gels and aerosols in accordance with standard transport rules.

Yes.
Liquids corresponding to medicines or products for medical use are authorised in quantities necessary for the duration of the journey (outward journey, stay in the destination country and return journey). Please take with you the medical prescription justifying these treatments.
There are no restrictions on solid medicines (tablets and capsules, for example).

To avoid any risk of liquid medicines being refused authorisation in the cabin, you are advised to place them in your hold baggage, and to keep with you in the cabin only those liquids that are essential for your baby's medical needs or nutrition.

If you are travelling without hold baggage, you are advised to place liquids for medical purposes of less than 100 ml that you wish to keep in the 20x20 cm freezer bag.

Please note: equipment containing liquid oxygen, even for medical use, is not permitted in the hold or in the cabin. Small cylinders of oxygen or gaseous air used for medical purposes* are regulated items in the cabin.

*: to be notified to your airline before your departure.

These foods are subject to restrictions (containers of less than 100 ml presented in a 1-litre bag) if the passenger is unable to prove the dietary or medical nature of such foods.

On the other hand, if these foods are considered to be of a medical dietary nature (presentation of a medical certificate, for example), then they are not subject to the carry-on restriction.

If the food is for a baby travelling with you, then it is not subject to the carry-on restriction.

You will find many essential products (milk, wipes, etc.) in our pharmacies located in the pre-control zone.
After the checks, most Relay shops offer certain products (nappies, wipes, etc.).
If you've forgotten your child's cuddly toy, don't panic! Rattles are on sale in our pharmacies before the controls and you'll find toys and cuddly toys in most of our Relay stores.

Yes, you can heat your baby's bottle and potties in many seated catering outlets and in the baby lounge at Orly 4 airport.
We also have a Baby Lounge at Orly airport where you can find a microwave and bottle warmers.

Yes.

Baby changing areas are available in all the toilet blocks at Paris-Charles de Gaulle and Paris-Orly airports.
You will find changing tables, children's toilets and baby carriers.
This service is free, with free access, and open 7 days a week, 24 hours a day.

ALL children (aged 0-18) must have at least a national identity card and/or passport, depending on their nationality and destination.
If the child does not have the same name as the parent with whom he or she is travelling, we strongly advise you to have your family record book and/or birth certificate.
In all cases, you must consult: www.diplomatie.gouv.fr
You should also contact your airline

We offer various areas in our terminals to keep your child occupied before your journey: children's play areas, PLAYSTATION 4 areas, multimedia areas (iPads with cartoons and blockbusters, etc.).
Find out more

Our Relay shops also offer a range of products (books, colouring books, toys, etc.) to help you keep your child occupied.

Timetables are available online. You may find all flight departure and arrival times on our website.

Find more

Our annual reports can be downloaded from our website.

Find more

Apply directly via our website: Human Resources section (available in french only).
Find more

Medical centre: 01 74 25 12 12
Police: 01 48 62 31 22
Customs: 01 48 62 35 43
Vehicle breakdown service: intercoms and courtesy telephones available in car parks and lift levels to contact the service (24 hours a day, battery only).

Medical centre: 01 49 75 45 12
Police: 01 49 75 43 04
Customs: 01 49 75 09 10